Refund policy

RETURN & EXCHANGE POLICY

Moda Moxie Bella offers a 14-day return and exchange policy to ensure your satisfaction.

Standard Ready-to-Ship Items

You have 14 days from the date you receive your item to request a return or exchange.

To be eligible for a return, your item must be:

In the same condition you received it
Unworn and unused
With original tags attached
In its original packaging

Custom-Made & Made-to-Order Items

Custom dresses, gowns, and made-to-order items cannot be returned due to their personalized nature. However, if there is an issue with your custom item, we want you to be satisfied. Depending on the circumstances, we may offer store credit for the full purchase price.

Final Sale Items

Sale items marked as "Final Sale" and gift cards cannot be returned or exchanged.

How to Start a Return or Exchange

Please contact us at modamoxie@outlook.com or call (310) 880-2498 within 14 days of receiving your item. Please include your order number and reason for return.

Returns must be sent to: 701 Oak Hill LN Belton, SC 29627

Once your return request is approved, we will provide you with a return shipping label and instructions. We cover return shipping costs for approved returns and exchanges.

Items sent back without prior approval will not be accepted.

Damaged or Defective Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away at modamoxie@outlook.com so we can resolve the issue.

For damaged or defective items, we will issue a full refund or send a replacement at no additional cost to you.

Exchanges

We gladly accept exchanges for size or color changes, subject to availability. Please contact us immediately if you need a different size, as quantities are limited.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at modamoxie@outlook.com or call (310) 880-2498.

Questions?